Bill Smith
Administrative Team
In 1984, Bill Smith began using Macintosh computers, and so began the roots of CompuCraft. While working on his final masters degree thesis, Bill began looking for a faster means of writing and editing. During this time, Bill became frustrated by a lack of prompt and professional service by local technology companies, Bill began the process of training technicians in professional service response and repair. By 1987, it became evident that the West Michigan business community was looking for a firm that focused on the professional maintenance of business computers. Business productivity have become the key ingredients to CompuCraft's success.
Bill holds a Masters Degree in Finance from GVSU and has been a regular GVSU Marketing instructor for over 20 years. In 2001 GVSU recognized Bill as an Outstanding Entrepreneur Alum. He recently received recognition as the first adjunct faculty of GVSU to earn the Pew Teaching Excellence Award.
Jill Glieden
Administrative Team
Jill began working at CompuCraft as a part-time receptionist, while attending college. During her college career, Jill began taking over more administrative duties and eventually became the full-time Administrative Assistant. She has also received recognition as an Apple Product Professional. After graduating from Grand Valley State University, she continues to handle administrative duties such as: Inventory, Xerox Supply Sales, Shipping/Receiving, etc.
Marie Barney
Administrative Team
Marie began her career at CompuCraft in September of 1990, as the Administrative Clerk doing purchasing and billing. She has worked in 3 different locations as the company has grown through the years. Her current position as Office Manager covers a lot of areas: Purchasing, Billing, Inventory, Insurance Administrator, Payroll Administrator, Accounts Payable and Accounts Receivable.
Kelsey Waldecker
Administrative Team
Kelsey joined the CompuCraft team in May of 2009. She works part-time and is also a full time student at Grand Valley State University pursing a degree in business. At CompuCraft, she handles the phone along with walk-in sales, Xerox orders, shipping, and receiving. Kelsey has also received recognition as an Apple Product Professional.
Joe Ubaldo
Sales Team
Joe’s association with Macintosh computers begin while attending the University of Michigan in 1996. In addition to concentrating on his studies, he worked as a support specialist at UofM's main campus computer lab. In 2001, he started selling Macs and providing guidance and support to Mac users throughout West Michigan. He merged his company (Mac Solutions Group) with CompuCraft in 2006. He is the Vice President of CompuCraft and lead sales specialist
Carrie Nielsen
Sales Team
Carrie Nielsen started at CompuCraft in February of 2003, as the Sales Coordinator. Carrie was hired in to handle advertising, organizing seminars, email blasts, maintaining CompuCraft’s website, inventory control and to assist other salesman with the everyday sales calls and walk in traffic. She has attended several ASMC seminars with fellow Apple Specialists from around the country. Carrie quickly became Apple Product Professional and after years of being the Sales Coordinator, has moved to a full time sales position. Carrie is now out on the road doing what she loves, working one on one with her clients as a Computer Systems Consultant, and considers herself a true Mac addict. Though Apple is her passion, she is knowledgeable about mixed environments using PC’s as well. She is also fully experienced in selling Xerox, Adobe, Canon and Kerio products, just to name a few.
Carrie is highly motivated and determined. Her goal is to find new business, to form more great relationships and hopes to earn the opportunity to work with you!
Richard Olthoff
Sales Team
Richard Olthoff has been a Team Member since 1998. He has been an Apple Product Professional for many of those years, staying abreast of ever-changing technology.
Janice Wilson
Service Team
Janice Wilson has been a member of the CompuCraft team since 1995. She was initially hired in as a receptionist. She currently works in the Service Department as the Administrative Service Manager. She manages the scheduling, invoicing and parts ordering for the service department.
Brian Swets
Service Team
Brian Swets is CompuCraft's Vice President of Service. His love for the Mac started at age 14 (when his parents wouldn't buy him the PC he wanted and instead bought a Performa.) He never looked back. He gradually became "The Mac Guy" of his family, friends, and school. He eventually turned his skill into a career by working for local schools and a local real estate company, all of which used Macs.
At 23, Brian joined the CompuCraft team, originally focusing on laptop repair and software troubleshooting and resolution. His specialty eventually grew to encompass all things Macintosh, although these days he spends most of his days wrangling fonts and resolving problems with design applications. He enjoys discovering new music and configuring OS X Server.
Chad McDonald
Service Team
Chad began working for CompuCraft in 2005. He maintains our clients' Mac and PC workstations, networks, and servers. He also assists in maintaining CompuCraft's own network and servers. He is an Apple Certified Macintosh Technician (ACMT) and Apple Certified Technical Coordinator for Mac OS X 10.5 (ACTC). His areas of expertise lie in Mac network environments, Mac and Windows server technologies (email, web, file sharing, etc.), and network routing and security (routers and firewalls).
Matt Blasky
Service Team
Matthew started with Compucraft in 1997 working with Windows in Mac networks. He left in 1999, but regained his sanity in 2007 and came back to Compucraft, this time as a Mac hardware technician.
Michael Fehrenbach
Service Team
Michael began working for CompuCraft in 2006 after a promising career in Gangsta Rap was cut short due to turf toe. He installs, implements and maintains Mac-based workstations, networks and servers. No slouch around the workbench, he can dissect and reassemble laptops and desktops with nary a spare screw remaining. He has some catchy 'lil acronyms attached to his job title, which include Apple Certified Macintosh Technician (ACMT) and Apple Certified Technical Coordinator for Mac OS X 10.5 (ACTC). Windows? Forget it. No, really—forget it.
Austin Harris
Service Team
Austin Harris started working for CompuCraft in January of 2009. He is an Apple Certified Technician. His expertise lies in Mac Hardware and OS X.
Kris Utter
Service Team
Kris Utter, Support Consultant, is our laptop “go to guy”. If it has hinges he can fix it. Kris joined the Compucraft team in 2002 with A+, MCP and MCSE certifications, don’t let that fool you though, he can still hold a conversation with Joe Blow off the street. With Compucraft being his first introduction to the “World of Mac” He realized early on how elegantly the Mac operating system worked and how painless it was to fix them. At that point he quickly got certified on portables and followed that up with an ACMT. He was a PC, now he’s a Mac!
Web design and web application building is another area that Kris has shown talent in. Weaving in creativity with code and markup is one of the things that bring his mind to life, so much that he does it in his spare time also. Really, I’m telling you he’s not as geeky as you may think…he used to be a full time guitar instructor and session musician.
Kris is also one of the Xerox technicians Compucraft has on hand and is full PDI+ certified.
What the heck do those acronyms mean?
A+ ( PC hardware and Software)
MCP (Microsoft Certified Professional)
MCSE (Microsoft Certified Systems Engineer)
ACMT (Apple Certified Macintosh Technician)
PDI+ ( Printing and Document Imaging)
Eric Franklin
Service Team
Eric started working at CompuCraft in February of 2000. His expertise lies in Mac OS X servers and Xerox printers.
Dan Davis
Service Team
Dan Davis has been a member of CompuCraft's Service team since 2006, but has been working in IT for far longer. His areas of expertise are in graphic arts, Windows/Mac interoperability, PC and Mac hardware repair, and OS X/Windows software repair. Yes, he does do Windows.
Follow us
Check The Feed
Really Simple Syndication(RSS)
Twitter
Tweet...sweet!
Facebook
Become a fan.