Encompass

Encompass™ is our premier service plan for businesses and other organizations. With Encompass™ service, we serve as your IT department: planning, consulting, and maintaining your technology. We’re proactive about data security and technology uptime. Encompass™ customers receive our fastest response times, as well as quarterly technology planning meetings and annual technology reviews.

Encompass™ lets you focus on your business, and leaves the day-to-day management of your technology to West Michigan’s recognized experts. With its fixed monthly costs, proactive approach, and fast response times, Encompass™ is a compelling option for businesses and other organizations.

Encompass is designed for:

  • Small and medium-sized business
  • Schools
  • Non-profit organizations
  • Specialized departments within enterprise organizations

Coverage:

Standard Encompass™ agreements offer support Monday-Friday from 8:00AM to 5:00PM (Eastern) with an 8 business-hour response time. Upgrades are also available:

  • After-hours, weekend, and holiday support
  • 2-hour and 4-hour response time
  • Pro application support (Adobe Creative Suite, Final Cut Pro, etc.)
  • Guaranteed regular onsite visits
  • StrataVault™ backup management
  • StrataCenter™ email collaboration service
  • Managed Network Security

Features:

  • Proactive service
  • Server, desktop, portable, and mobile device support
  • Unlimited remote support
  • Unlimited help desk
  • Priority hardware service
  • Software and firmware patch management
  • Technology asset tracking
  • Simple pricing structure, predictable cost

Supported Platforms:

  • Apple MacOS and iOS
  • Microsoft Windows and Windows Server
  • Adobe, Microsoft, Extensis, Intuit, and more
  • Meraki, HP, and SonicWALL network equipment
  • Xerox printers and multifunction devices
 
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