Encompass Pro

Encompass™ Pro has all of the features or our regular Encompass™ plan, but also includes the hardware (computers, printers, network equipment) and software (including upgrades) your organization needs. Encompass™ Pro makes it easy for organizations to keep their technology up-to-date with low upfront costs and regular, managed upgrades. Encompass™ Pro IT management services provide for even more predictable ongoing costs than regular Encompass™, making business planning and budgeting that much easier,

Encompass™ Pro lets you focus on your business, and leaves the day-to-day management of your technology to West Michigan’s recognized experts. With its fixed monthly costs, proactive approach, and fast response times, Encompass™ Pro is a compelling option for businesses and other organizations in need of comprehensive IT management.

Encompass Pro is designed for:

  • Small and medium-sized business IT management services
  • IT services for non-profit organizations
  • Providing IT services for specialized departments within enterprise organizations

Coverage:

Standard Encompass™ agreements offer support Monday-Friday from 8:00AM to 5:00PM (Eastern) with an 8 business-hour response time. Upgrades are also available:

  • After-hours, weekend, and holiday support
  • 2-hour and 4-hour response time
  • Pro application support (Adobe Creative Suite, Final Cut Pro, etc.)
  • Guaranteed regular onsite visits
  • StrataVault™ backup management
  • StrataCenter™ email collaboration service
  • Managed Network Security

Features:

  • Proactive service
  • Server, desktop, portable, and mobile device support
  • Unlimited remote support
  • Unlimited help desk
  • Priority hardware service
  • Software and firmware patch management
  • Technology asset tracking
  • Simple pricing structure, predictable cost

Supported Platforms:

  • Apple MacOS and iOS
  • Microsoft Windows and Windows Server
  • Adobe, Microsoft, Extensis, Intuit, and more
  • Meraki, HP, and SonicWALL network equipment
  • Xerox printers and multifunction devices
 
CompuCraft Technology Solutions
© 2017 - CompuCraft
CompuCraft
620 Stocking Ave. NW
Grand Rapids, MI 49504
Phone: (616) 454-3442
Url:
http://www.compucraft.net/wp-content/themes/compucraft/images/id.png
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